Welcome to the support website!
Please see the FAQ-section of this page. Maybe your question has already be answered there. If not, then please describe your request in the comments-section of this page. To prevent further enquiry, please follow those simple rules:
- include what platform / device you are using:
- iOS (specify the exact name of you iPhone / iPod or iPad, like “iPhone 3″ or “iPad” )
- Android (specify the name of your device, like “HTC Desire” or “Samsung Galaxy S-I9000″)
- include the OS-version you have installed. Check these links to see how you can determine the version:
- iOS http://support.apple.com/kb/HT2188
- Android http://www.killertechtips.com/2010/09/23/android-version/
- try to state your problem as clear as possible
- if possible, describe the steps necessary to reproduce the bug
FAQ
General
The App is meant for children but is displaying adult ads
First of all let us apologize for that. We try our best to filter out the ads and only display those which are appopriate for children. We even changed the advertising network to get rid of that problem. Unfortunately, there is still an adult ad now and then that slips through the filter settings of the ad-provider networks. If you encounter an ad that you consider inappropriate for children, please report it to us providing information on your city/location and the product/website that this ad was showing.
iOS
I have purchased the full version of an app but deleted it by accident. When I download it again, it is locked. How do I unlock the app without paying for it again?
iTunes remembers that you have already “unlocked” the app. So all you need to do is to go through the buy-process once more. Even though it asks you to purchase it, you will not be charged any more money for the action. Pressing the “Buy”-button will bring up a popup telling you that you already own the product and asking you if you want to “download” it again. Just click “OK” and the app gets unlocked.
The app freezes and I cannot do anything. Even ending/resuming the app does not help.
This is a known bug which we have not yet managed to fix properly. We are working on this issue and release an update as soon as it is fixed. To properly restart the app, you need to quit it. See this link for instructions on how to quit a running app.
Android
The app does not fit to the screen, parts of it are cropped.
Unfortunately there are many different Android-devices out there, with many different resolutions. The game is targeted at iOS devices and so is the resolution. One solution would be to scale the whole app so that it fits the resolution no matter what it is, but that would make the game look stretched on most android devices, since their aspect-ratio differs from the one of the iOS devices. We still have to find a good solution for this issue.
I bought the app on my iPad but it doesn’t sync to my iPhone. Can you fix. I don’t think I should pay for both. On my iPhone everything is still lock.
[Reply]
eiswuxe Reply:
February 7th, 2012 at 09:11
@Lid,
of course you should not pay for both! If you use the same Apple-ID as before then you should be able to unlock without being charged again! The unlock dialog shows the buy button, but as you press it, you will get a message that you already bought the app and it will ask you if you want to download it again. Just press OK and youre fine.
[Reply]
After downloading the new update the screen is way too big for my iPhone 3 and I can’t resize it to fit my screen. I tried to buy the full version to see if it would allow me to resize it. My son really likes the puzzles but they are unusable now.
[Reply]
eiswuxe Reply:
February 2nd, 2012 at 15:03
@Ken Lockwood,
that seems to be a bug with the new scale-mode. I will fix this ASAP and submit a new version for review. Please be patient for some days, since the review-process from apple might take up to a week.
regards,
Jörg
[Reply]
I have the animal an Dino puzzles full versions, and having trouble with both. I updated both today 1/31/12 and still having problem. Animal puzzles – opened app, picked a puzzle, puzzle comes up but frozen. Dino puzzles – opened app, picked a puzzle, completed puzzle, stuck on completed puzzle – back arrow does nothing and closing/ opening app does nothing. I have iPad 2 iOS 5. Have had both apps for a month with no problems. Had problems today before updating, and updating made no difference.
[Reply]
eiswuxe Reply:
February 1st, 2012 at 10:37
@Stacia,
First of all, thank you very much for supporting me and getting the full versions of my apps :)
So you had problems with the app BEFORE you updated it? I’ve come to think that something other than my game could cause the problem. Do you remember installing any other app right before the problems started? Or changing something in the settings of your iPad?
Does the game really freeze every time? So the animal puzzle freezes with every single picture, even after restarting your iPad?
regards,
Jörg
[Reply]
I purchased the full version of animal Toddlers puzzle which my son deleted by accident. It is in my purchased history but when I downloaded it again I only get the free version. How do I resolve this? Thanks
[Reply]
eiswuxe Reply:
January 30th, 2012 at 11:02
@Linda,
Thanks for supporting me!
iTunes remembers that you already unlocked the app. So all you need to do is:
Go through the unlock process again, using the same Apple-ID / iTunes account as before. Even though you will be asked to “Buy” it again, you wont be charged any money. After clicking the “Buy” button the appstore will tell you that you “already bought” that item and will ask you to download it again.
regards,
Jörg
[Reply]
The email subscription now seems to work as it let me sign up and sent me a confirmation email. Thank you very much for correcting the problem so quickly and offering this option. I look forward to following your blog.
[Reply]
eiswuxe Reply:
January 27th, 2012 at 10:11
@Dan,
great, thanks for verifying this!
[Reply]
I would like to follow your blog as it is very interesting. However your “follow us by email” link is broken.
[Reply]
eiswuxe Reply:
January 25th, 2012 at 08:20
@Dan,
Uh oh, I never noticed that. Thanks for telling me. I’ll try to fix it.
EDIT:
Somehow there never was an email-subscription option. I added one now. Thanks again for pointing this out!
[Reply]
Still having problems with baby sleep noises timer. I would like our money back if you are not going to fix it.
Thank you.
[Reply]
eiswuxe Reply:
January 24th, 2012 at 08:10
@Kent,
Sorry to hear that. What exactly is not working on the timer? Does it not run? Does it not end? Does it not display correct?
In order to fix the bug I need some more information on it.
If the bugfix takes too long in your opinion, you can check out this video on how to refund the app:
http://www.youtube.com/watch?v=3nmIfZYvUO4
[Reply]
Having issue with games freezing. How do I unfreeze it?
[Reply]
eiswuxe Reply:
January 23rd, 2012 at 10:41
@Doris,
I submitted an update to the appstore last week that fixes the freeze bug on the iPad. You’ll have to wait until apple approves it. Should be this week, so please be patient :)
[Reply]
Timer is not working on this app. Ialso have this new icon that appeared while loading your app that says “loading”. Apps are working a bit goofy now as well. How can we fix this? I have tried deleting and re-loading the app twice. The timer is still no working.
Please help.
[Reply]
eiswuxe Reply:
January 16th, 2012 at 09:50
@Kent,
Are you talking about the Android or the iOS version of the app? And what about that icon, where does it appear? How does it look like?
[Reply]
Kent Reply:
January 18th, 2012 at 01:16
@eiswuxe, Ios, i have an iPad1. Icon is white and squarish, the shape of most others with the word waiting … Under it.
[Reply]
eiswuxe Reply:
January 18th, 2012 at 09:42
@Kent,
hmm this sounds like the icon for the game can not befound which is strange, since its one and the same for iPad 1 and 2. I got no iPad 1 for testing atm :(
I will try to get my hands on one and see for myself what this is about.
I just deleted the game and reinstalled, like you suggested below. It is loading as the free version. We are not able to access all the puzzles.
[Reply]
eiswuxe Reply:
January 16th, 2012 at 09:49
@Rebecca,
you need to go through the unlock process again. Dont worry: even though it asks you to BUY the full version again, the appstore wont charge you any money as long as you use the same apple-id as you did before. iTunes remembers what products you bought.
[Reply]
We just purchased the ‘full’ version of this app. Does the full version only have 6 additional puzzles?
Also, we are having the same issue with it freezing when you try to move puzzle pieces.
Have you come up with a fix? It seems from the comments on this board, that this has been an issue since mid last year.
[Reply]
eiswuxe Reply:
January 16th, 2012 at 09:48
@Rebecca,
The game has 13 puzzles in total at the moment (more to come in the near future). So thats 4 free, 9 you have to pay for.
I know about that freezing bug since the first of january 2012 when a user reported the bug, and try to fix it since then. It takes some time since I can’t test it on the users device and the review of an update on the part of apple takes about a week.
What device and OS version are you using?
[Reply]
Since I bought the full version the application freezes , when dragging puzlzle pieces across the screen. I’m using an ipad2 running IOS 5.
[Reply]
eiswuxe Reply:
January 13th, 2012 at 10:12
@Asaf
Thanks for reporting. You are the second one that reports that problem. I am currently looking into this issue and will upload a bugfix as soon as possible. Please be patient.
One thing you could help me out with:
Please uninstall and then re-install the app to see if the problem occurs in the free version as well. Dont worry, if you unlock it again from the same iTunes account, you wont be charged money since iTunes remembers that you already bought it. It will show the message box that you must pay, but when clicking BUY it says you already bought it and it gets unlocked.
regards,
Jörg
[Reply]
We purchased the full version, but our 2-year old deleted it by accident, how do we get it back
[Reply]
eiswuxe Reply:
January 12th, 2012 at 07:37
@Nierhaus
Just download and unlock it again from the same iTunes account. iTunes remembers that you bought the full version and will not charge you again. The popup will ask you for the money, but if you click “OK” it will tell you that you already bought it.
regards,
Jörg
[Reply]
It freezes more, always when dragging puzlzle pieces across the screen. I’m using an ipad2 running IOS 5.
We shut the app down and tried playing again, but still happening….
[Reply]
eiswuxe Reply:
January 12th, 2012 at 07:40
@Maddy
Sorry to hear that. I will look into this issue as soon as possible and try to fix it. The only problem is that the bug does not occur on my devices (iPod Touch 4, iPad 2). Thanks for the info!
regards,
Jörg
[Reply]
Hi Jorg,
Updated the app, but it’s still freezing, and now when it freezes it won’t reload if we close it and open it :(
Maddy
[Reply]
eiswuxe Reply:
January 11th, 2012 at 10:13
@Maddy
Uh oh, thats bad. Does it freeze more or less often then before? What exactly needs to be done to make the app freeze? Is there a way to 100% reproduce it?
Could you tell me what device (iPhone, iPad, iPod) and maybe what OS-version you are running the app on?
Here is a guide to see what version you are running:
http://www.iosjailbreak.net/faq/how-can-i-find-the-ios-iphone-os-version-on-my-ipod-iphone-or-ipad/
And for that second part where the app wont restart: I changed the app so that you can back out from it and it runs in the background. That way, you can pick it up where you left. You need to completely shut down the app in order to start it from the beginning.
Here you can see how to completely close an app:
http://www.wonderhowto.com/how-to-completely-close-out-running-applications-new-iphone-ios-4-377560/
regards,
Jörg
[Reply]
I did not purchase this app. While using the free version my toddler clicked the button while trying to do a puzzle that isnt free. It allowed it because I purchased something a few minutes before… Help. thanks.
[Reply]
eiswuxe Reply:
January 11th, 2012 at 10:09
@Melanie
Sorry to hear that :(
Check out this video to see how you can ask apple to refund a purchase:
http://www.youtube.com/watch?v=3nmIfZYvUO4
Next time be sure to disable inapp-purchases from the settings menu of your device. I’ve pointed out to that problem in the description of my app, so be sure to read app-descriptions properly in the future ;)
regards,
Jörg
[Reply]
How can I change a scene to another while I am playing the farm for toddlers. I don’t see any home button…etc!
[Reply]
eiswuxe Reply:
January 7th, 2012 at 13:30
Hi Wilbut,
unfortunately, this is not possible at the moment. I will add a home button soon with the next update, I promise :)
regards,
Jörg
[Reply]
Yay! Great :)
[Reply]
eiswuxe Reply:
January 7th, 2012 at 13:31
@Maddy
The update is available since yesterday.
regards,
Jörg
[Reply]
Hi, the animal puzzle for toddlers is undoubtedly my son’s favorite app on my ipad2, but when he’s dragging puzzle pieces across the screen the screen freezes, and we are constantly closing the app and reopening to start again, which is becoming a bit frustrating. This isn’t happening with any of the other apps I downloaded….any help would be appreciated!
[Reply]
eiswuxe Reply:
January 4th, 2012 at 16:38
@Maddy
Hi Maddy,
I have already uploaded an updated version of the app to the appstore that should fix exactly that problem! Some other issues were adressed in this update, too, that will make using the app a bit easier.
The update is currently waiting for review and will be available in the next days. You can then update the app normally and see that problem gone. It would be nice if you could report back if the problem is fixed with the new version.
Last but not least, I am very glad that your toddler likes my app. Be sure to show him the “Dino World” App once he starts to like dinosaurs ;)
regards,
Jörg
[Reply]
Finally beat the last boss! Figured him out, tricky guy. Thanks for a great game. Hope for a sequel.
[Reply]
eiswuxe Reply:
January 4th, 2012 at 10:15
@Robert
Congrats! Now that saves me from making that video :P
[Reply]
Hi there, my wife loves Baby Sleep Aid. You’ll be surprised but she likes to listen to it herself :-)
There’s an issue with the storm sound – every 8 seconds or so, there’s a gap. Quite annoying. I wonder if it’s just my device (HTC Desire Z) or if it’s just something you couldn’t avoid for some reason.
Oh and one more thing, clicking the “more” dog ear goes to Android Market search results – but doesn’t seem to find anything relevant. What is its purpose?
Thanks
Petr
[Reply]
eiswuxe Reply:
December 30th, 2011 at 15:23
@Petr
Thank you very much for the feedback and bug-reports!
Unfortunately, the framework I used to create the app seems to have some problems with looping sounds. It has nothing to do with your device (and it should happen to EVERY sound if you listen closely). I will try different sound formats to see if I can fix that issue myself. But maybe I’ll have to wait for a bugfix from the framework-creators.
The “more” button should list all apps I have done so far. If nothing is displayed, then my other apps might not be able to run on your device. Which is strange, since if the sleep aid runs, all other should run, too. I will investigate further on this.
[Reply]
Any chance of that video on how to beat the final boss?
[Reply]
eiswuxe Reply:
December 29th, 2011 at 12:17
@Robert
I still cant record videos on this laptop. I’ll buy a new one soon (or fix my broken one) and then record the video. Sorry, it will still take some time :(
[Reply]
Hola, he descargado el update para jugar todos los puzzles y por error he borrado la app, ahora al reinstalar me vuelve a pedir dinero, que puedo hacer para recuperar poder jugar todos los puzzles ?
Gracias
[Reply]
eiswuxe Reply:
December 29th, 2011 at 11:57
@Fernando
The Appstore will NOT charge money again. Just click the “buy” button and you will get a message that you already bought the full version. Then Click OK to activate it again.
La Appstore no cobrará el dinero. Haz clic en el botón “Comprar” y recibirá un mensaje que ya ha comprado la versión completa. Haga clic en Aceptar para activarlo de nuevo.
[Reply]
Hi Eiswuxe, Baby Sleep Aid ist der Hammer, meine kleine Tochter schläft mit dem Meeresrauschen super ein. Leider kann mein Mann nur das App auf seinem Handy installieren (HTC Desire S) Ist mit meinem HTC Wildfire S leider nicht kompatibel. Gibt es da eine Möglichkeit, dass es trotzdem klappt?
[Reply]
eiswuxe Reply:
December 15th, 2011 at 20:02
@Melina
Hey, danke für das Lob =)
Ich bin leider etwas eingeschränkt bei der Wahl, welche Geräte ich unterstütze. Genauergesagt benutze ich ein “Framework”, mit dem ich die Apps programmiere, und das wiederum gibt die Handys vor. Auf dem Wildfire S “sollte” es allerdings laufen. Meine Frau hat auch eines, dann werde ich es mal bei ihr testen und ggf. zum Laufen bringen. Falls es also demnächst ein update der App gibt, läuft sie hoffentlich auch bei dir.
[Reply]
Can you give me advice, some hints on how to beat the final boss on BlooKid for iPhone? I can’t seem to figure him out. Any hints would be appreciated.
[Reply]
eiswuxe Reply:
November 28th, 2011 at 10:33
I will upload a video soon. Unfortunately, my laptop broke and with the one I use now I cant record any videos with FRAPS anymore. Need to get a new one :)
[Reply]
Hi. Happy to say that I’m able to play again :-) oh how I missed Bloo Kids lol. It seems to be working fine now except sound but I think that is my iPod. Its been choppy from the get go. The game skips sometimes to but not often. That’s probably my iPod also. I haven’t made it back to where it originally stopped working but I’m getting there. I think it was towards the end of world 4 both times. I’ll let you know if it stops again but I’m now running version 1.9 Re-downloaded the game :-) thanks again
[Reply]
Hi!
I am Tracy, a manager of Nanjing Yipin Network Information Technology Co.,Ltd. of China. I have seen your app called”Bloo Kid” in App Store, and think it is wonderful. As the feature of our platform is promo codes promotion, I wonder whether you can offer me some promo codes （ About ten or more .） so that I can promote your app freely. As a present , I can give you a banner advertising space(Please provide me with a 215px*160px GIF picture.) for a week on our platform .
And would you please tell me when will them expire if you send me the codes.
Thank you! Welcome to contact me:
Email: tracy@youapp.cn
Website: http://www.youapp.cn
MSN: tracy.youapp@hotmail.com
Telephone number: +86 02558860349
Best regards,
Tracy.
[Reply]
I can’t even get to the title screen. I try to open the game, it says loading then closes after a few seconds without ever going in to the game. My iPod isnt telling me to update the game either so will have to delete the game and get it again and then I will have the latest version. I think I first bought it about a month or so ago. Thanks again for the help. I will let you know if it works.
[Reply]
Thanks for the response. Not sure if you want the iOS version or game version. I’m running iOS version 4.2.1. I don’t remember to update it since I use Linux and iTunes isn’t completly compatible. Can’t see what the game version is. I will update my iPod and let you know what happens. Thanks again for the great game. I love it so much I re-downloaded the lite version to play until I fix the full version. Great job :-)
[Reply]
eiswuxe Reply:
November 18th, 2011 at 14:08
@Amber
Haha thanks a lot =)
The games version is displayed on the title screen (before pressing “PLAY”) in the lower right corner. Just try updating it to the current version and tell me if it helped.
[Reply]
Good Morning.
After i upgraded to IOS 5 on my ipad2 i lost all the sounds on my apps. Is there a fix to this. My 3 year old will be ever thankfull.
[Reply]
eiswuxe Reply:
November 16th, 2011 at 15:55
@jacques
Thanks for reporting! I will test this and submit an update soon! So stay tuned :)
[Reply]
Thanks so much for Bloo Kid! It has all the little nuances that make this an instant retro classic. The graphics, sound, music, tight control, strategy, etc. Cliche comments, I know, but it’s all there. Is there any chance of seeing a Windows or Linux version if this? I’d buy that too just to play Bloo on a big screen with a gamepad. I know I’m gonna be replaying this one again and again over the years. Inspirational work!
Thanks for reading this :)
[Reply]
eiswuxe Reply:
November 15th, 2011 at 08:15
@mrpectate
Thank you very much for your kind words!
Unfortunately, the game is mobile-only. Until the framework which I used to create the game does not support other platforms than Android and iOS, there is no chance of getting the game to run on other platforms :(
Well, what I did was: buy a tv-out cable for my samsung galaxy s. That way, I can plug my phone to the big screen and play it on TV! :)
[Reply]
I’ve been playing this game daily for awhile. But now the game won’t open on my iPod 2G. All apps are up to date. What can I do to fix this??? Love this game :-) please help. Thanks.
[Reply]
eiswuxe Reply:
November 15th, 2011 at 08:14
@Amber
I know of someone who had exactly the same problem. For some reason, the latest update seemed to fix the problem for him and he can play the game again. Which version are you running?
[Reply]
Vielen Dank für das tolle BlooKid.
Nach dem aktuellen Update jedoch startet das Spiel auf unbehandeltem iphone 3GS mit Software 4.3.x nicht mehr.
Der Ladebildschirm erscheint, die Musik beginnt, dann Rückkehr zum Home Bildschirm.
Das macht natürlich traurig. Hoffe, dass sich das Problem beheben lässt.
Weiter so.
Gruß Dave
[Reply]
eiswuxe Reply:
October 17th, 2011 at 08:21
Hi Dave,
ich werde mir das Problem so schnell wie möglich anschauen. Kannst du mir noch ein paar Infos geben?
- Welche Version hattest du vorher installert? (Die mit 5 oder schon die mit 7 Welten)
- Wie weit warst du bisher? (Wieviele Sterne, welche aktuelle Welt / Level)
[Reply]
Hey can I have a promocode? i’ll leave a review on the app store
[Reply]
eiswuxe Reply:
September 7th, 2011 at 09:27
Sorry mate, but you cannot leave a review on the appstore if you got the game via promocode.
[Reply]
Hey, i would ask you for your trailer; can i show it on my youtube channel. This is a new app, and i think many people will like this trailer
Can you give me an Promocode for a video. I will show the app and presents it.
Thank you very much;
Daniel
[Reply]
Dear Developer of the good games for IPhone, I have to Questions to you: First, it is okay, if I am load your Trailers on my You Tube Channel, so that my 500 Subcribsers See it Too!?- and my Second Question: Can you Provide me an Promo Code for a Giveaway on You Tube? – Good luck with your AppS, Best Regards, Yannik Blomenkemper:)
[Reply]
Hi Jörg,
I am a fellow Corona developer and I am completely stumped on something and was hoping you could help me. I purchased your game Bloo Kid for IOS when it game out and I have been trying to make a character jump like yours, where the longer you hold the button the higher he will jump. If you tap the button he does a small jump. I cannot for the life of me figure out how it is done yet Bloo Kid does it so well. So far no one has been able to help in the Corona forums. I know you are on your honeymoon (congrats!) but I was wondering if you would be willing to share your method. All I am looking for is the function you used to make your character jump. Again, congrats on getting married, congrats on Bloo Kid (love it) and thanks for any help you can provide!
Aaron
[Reply]
eiswuxe Reply:
August 17th, 2011 at 11:44
Hi Aaron,
I am glad you like my game. I will write a “post mortem” on the game very soon, to tell the corona community how I achieved the typical jump and run / platformer physics. So please be patient for some days :)
[Reply]
Servus Jöch!
Hab mir gestern dein Bloo Kid runtergeladen. Macht echt süchtig – aber schon ein wenig knackig, das ganze ;-)
Hab nen kleinen Bug in Lvl 1-3 entdeckt: wenn die roten Blobs vorgestellt werden wiederholt sich die Nachricht (sie können springen) immer wieder – so 5-7 Mal noch.
Außerdem kann ich nicht Welt 3-1 starten, auch wenn ich genügend Sterne habe. Kann nur sehen, um was für ne Welt es sich handelt, aber nicht rein.
- Nur zur Info fürs Update. Bin grad in Welt 2 und freu mich aufn Endboss!
So long, your old gaming buddy MEGAMATZE
[Reply]
eiswuxe Reply:
August 17th, 2011 at 11:40
Hi Matze,
freut mich, dass es dir gefällt :) Jaja, die 3 Sterne zu bekommen ist schon richtig schwer. Das ist die Herausforderung für Harcode-Zocker :)
Das mit dem Welten hab ich ein wenig umständlich gelöst. Man kann die Welt zwar freischalten, sobald man genug Sterne hat. Man muss aber trotzdem alle Welten vorher geschafft haben, um den ersten Level der nächsten Welt freizuschalten.
Gruß,
Jörg
[Reply]
can’t get Old Fart to run on NookColor running CM7
[Reply]
eiswuxe Reply:
August 17th, 2011 at 11:39
I’ll look into this bug as soon as I find the time for it! Thanks for reporting!
[Reply]
It’s just to let you know I’ve tried Bloo Kid and it crashes upon launch on an Asus Transformer with Honeycomb 3.2. Let me know if you need beta testing.
[Reply]
eiswuxe Reply:
August 17th, 2011 at 11:38
Please check out the new version I uploaded a few hours ago. It should fix the honeycomb issues. Dont be irritated by the fact that the version is still called “version 1.0″.
Would be nice if you would report back if it works now!
[Reply]
Hi Guys,
I would really like to try BlooKid on my Acer Iconia A500 with HC 3.1, but i can’t even start the game. Immediately after the execution, it FC’s and returns immedately to the launcher screen.
Thanks for your help!
Regards
Lorenzo
[Reply]
eiswuxe Reply:
August 17th, 2011 at 11:37
Hi Lorenzo,
please try the new version. The issue with HC 3.1 might be fixed now. Don’t be irritated by the fact that the version is still called “version 1.0″.
[Reply]
Hello and congrats on such a great game!
my question is in regards to the way you get the character to jump while walking in th sdk. For whatever reason, I cant get it to jump, while walking…it actually stops and then jumps inplace in my current test project. I was wondering if you could give me a tip or point me in the right direction. Thx for your time! definatly cant wait to see more from your projects.
regards
Alex
[Reply]
eiswuxe Reply:
August 17th, 2011 at 11:35
I will write a “post mortem” on the game very soon, to tell the corona community how I achieved the typical jump and run / platformer physics. So please be patient for some days :)
[Reply]